Submission requirements
Items submitted for physical evaluation must be packaged and shipped according to PV's submission guidelines. Customers are responsible for the cost and risk of shipping to PV. PV strongly recommends using a carrier with tracking and adequate insurance. PV is not liable for items lost or damaged in transit before PV custody is confirmed.
Custody activation
Custody is activated when PV confirms physical receipt of the item and logs a PHYSICAL_ASSET_RECEIVED event. From that point, PV maintains documented chain of custody until the item is released or returned. Custody records are append-only and include all internal transfer events.
Return and release
Upon completion of evaluation, the item will be returned to the address on file using PV's standard return carrier, unless an alternative arrangement is agreed in writing. Return shipping costs are covered by PV for standard evaluation submissions. Items requiring special return logistics (insurance riders, international shipping) may incur additional charges disclosed before dispatch.